Where are the refunds for customers who suffered VPS crash?

[BkBlue]

I have asked more than once for a full refund in response to the misery suffered during the major VPS crash this past week: see here and here.

I have been offered credit for 1 month, which I do not find acceptable and have spelled out clearly in emails to your billing department.

I have also written to David Miller your General Manager and have faxed my complaint directly to your CEO, Jeff Stevens. I have not received ANY replies. Nor have I even received the partial refund offered.

Come to find out, other customers received full refunds in the midst of what was happening. Here I am almost as week later, and nothing.

What is the story? Where is my refund? I demand a full refund as well.

This was your failure, make it right.

As I have said to Shazam in private message, I seem to get no responses from Hostican staff unless i post here in the forums.

So here you go... Shazam, if your peers could somehow muster the courage to reply to emails, I wouldn't have to post here.

[Shazam]

OK, as I said, any issues about refunds for unearned periods must be handled via customer support. We cannot, however, give you a refund because you failed to back up your own data.

As to other customers, some paid a year in advance, and thus, if they cancelled, they received the unearned portion of the money.

[BkBlue]

Originally Posted by Shazam

We cannot, however, give you a refund because you failed to back up your own data.

There you go again blaming the customers... wow.

[Shazam]

Originally Posted by BkBlue

There you go again blaming the customers... wow.

Our Terms of Service make it very clear that customers are responsible for their own data. That's not blaming you, that's simply spelling out our policy, a policy to which you agreed when you ordered the service.

What is there that you do not understand about that clearly described policy?

Frankly, I think you need to stop accusing us of things we didn't do. We didn't break the hard drive and we didn't say you were responsible for the failure. Do you blame your car dealer when the transmission fails -- assuming it's not something the dealer did? Do you blame the light bulb maker when the light bulb fails?

This Is, I think, the end of this conversation. Any other matters have to be taken up with support. Thank you.