my vps disable why?

[Barbara]

hi

im shocked from your dealing with customer

my vps shut down yesterday
why??

i monitor the load and bandwith

so there is no abuse

so what the reason??

our manager try to enter hostican forum

and he find him self band for nothing??

is this good way to deal with us??

plz give me the final situation

about my vps and

we want full backup

the domain= www.baghdad4ever.net


im waiting

[Shazam]

Originally Posted by Barbara

hi

im shocked from your dealing with customer

my vps shut down yesterday
why??

i monitor the load and bandwith

so there is no abuse

so what the reason??

our manager try to enter hostican forum

and he find him self band for nothing??

is this good way to deal with us??

plz give me the final situation

about my vps and

we want full backup

the domain= www.baghdad4ever.net


im waiting

You have already been notified about this. Your account was disabled for chronic resource abuse. You were given the chance to fix the problem and you failed to do so, which is why it was subsequently terminated, so please don't try to mislead the public here about what happened. A full backup of your files has already been provided to you.

While a VPS system has far more available resources than a shared setup, it is not limitless when it comes to CPU and RAM. When you reach this point, only a dedicated server will accommodate your needs.

Thank you for your interest and concern.

[Barbara]

hi shazam



how r you?

You were given the chance to fix the problem

what you talking about please??



there is no problem with my site until yesterday



so what chance of fix you talking about

A full backup of your files has already been provided to you.

where is you provide that??



this last message from you yesterday

> Hello,
>
> Thank you for contacting HostICan Support.
>
> You've outgrown our services, that we can provide. You will be provided
> with a full backup, and you're account will be closed.
>

and nothing provided from you



so please open the vps



to see what is the problem you mean



bec as you said in past you want customer fell happy with host ican



so



i want to open my vps and i will close the forum in order to see what is the problem



thanks

[Shazam]

I saw the letter that you were sent about this, which listed the location from which you can get your backup.

If you have further questions, you'll need to contact support.

[VB_net]

I have the same situation.
VPS closed, no panel access, sites down... no response from support team....

I'm very disappointed.

[Shazam]

Originally Posted by VB_net

I have the same situation.
VPS closed, no panel access, sites down... no response from support team....

I'm very disappointed.

In each case that I've examined, yes, the people who were suspended for resource abuse were fully notified of the situation.

We don't suspend or terminate an account without such notice.

If you have any further questions or concerns, please contact support directly.

[VB_net]

Originally Posted by Shazam

We don't suspend or terminate an account without such notice.

Absolutely FALSE!
You've closed my account before sending any notice.
I switched from having some working websites to a fully terminated account without any chance to setup a notice page for the users.
I paid to have an account working, if you think my account is going to abuse the resources you can limit the resources and slow the domains but you must keep the account and domains hosted working!

Originally Posted by Shazam

If you have any further quest, ions or concerns, please contact support directly.

No, i'll not do it, it is the worst tech support team I've ever seen.
The pre-sales support team instead is the very best I've ever seen, just until the customer has been "captured"!


II had some websites hosted on your shared plan... after exactly 35 days of good service (no chance to have the money back after 30 days) you suddenly began to limit resources... the sites was often down with a lot of problems... then you told me that my account was overloading the server and i have been forced to upgrade to a VPS.
WIth the VPS server the account was working good a few month until, again, you decided to limit the resources... again you tried to force me for an upgrade to a dedicated server!!! After a few hours (and without any communication from me) I found the account terminated and I received the backup notice!!! UNBELIEVABLE!

During all this time i've monitored my account and the resources used by the websites hosted in it... you promised some disk and memory limit during the sale step but you don't notice the customer that you are able to limit the account using other parameters of the VPS... for example the numproc or the numfiles or the numsock etc...
There are several way to set the resources limit of a shared account and all of them are different than disk or memory quota.

This is not the right way to deal with customer, I'm shocked! The only hostican perfect team is that dedicated to make more money.

The result of your behavior is that I will close all my other accounts and all accounts of my customer actually on hostican .

You can be sure, I will advertise your company on the web as deserving.

[Shazam]

I understand your concerns, but we did not "suddenly" decide to limit resources. We have always had resource limits in place to prevent the users of a shared or VPS hosting environment from stepping on the toes of other users. The benefits of VPS include being able to offer a lot more resources, but RAM and CPU capability are not endless. When those limits are reached repeatedly, we have to take the proper steps. This is true with any Web host.

We do not terminate accounts unless a customer continues to violate the resource limits after being put on notice -- and you were put on notice.

[VB_net]

Originally Posted by Shazam

I understand your concerns

I don't think so, if you understood you' d give me the opportunity to leave an advice to my customer and the time to transfer the domains!

Originally Posted by Shazam

We do not terminate accounts unless a customer continues to violate the resource limits after being put on notice -- and you were put on notice.

This is what YOU say but it's not true, unfortunately only me and you know the true... people reading this thread have only mine and your words......

But now it's not so important... things are done and I remain with my opinion.

[Barbara]

the people who were suspended for resource abuse were fully notified of the situation.

ok

there is no notify come to us from you



to which email you send??



we use 2 email only



and nothing from host ican reach to us



plz if there is any problem with sending

send full backup link to

golden_mmm@yahoo.com





secondly



our server load is below 1



so what is abuse ??

If you have any further questions or concerns, please contact support directly

i send the fourth letter till now and no response



plz see this ticket





[#RYM-348862]: HostICan Support Request





thanks