my vps disabled - due to abuse

[ezak]

I join hostican from 6 month and payed VPS for 1 year

and from 7 days the support down my VPS , they said that I took alot of load more than 20% from processor , and they said I should take dedicated server to be well for my site

and I accepted that and agree to take the dedicated server and said that I need this from 3 days and no one replay for me
and my customers make problem with me because my site is closed

and after contact the support again they said that

Hello,

Thank you for your reply.

We're working on trying to locate you a dedicated server, as avaliability
is a little short at the moment, takes a little while to process this request.
Sorry for the delay.

I don't know how there are no server avilable for members

I need only thing now
Just open my VPS again
coz now I didn't use anything now and dosn't useful form anything and my site is down

I requested that many time from support and didn't replay for me , I don't know why

[Zabado*GSM]

yes thats not fair
if there are not avilable dedicated server at this moment
so PLZ PLZ PLZ open the VPS again and we will control the load by disable the download support in our site becouse thats was the reason to high the loads

[lnxcode]

Hey guys,

Even though we really like you guys, we can't enable your VPS until you've been moved to a Dedicated server due to: http://forum.hostican.com/virtual-pr...t-problem.html

Have you seen this load? Perhaps you missed something? 24 Load with 266 processes. Thats wild.

[ezak]

@lnxcode
thats great that you know the problem
but where are the solution for my problem
where is the dedicated server you should give me


I ignored for 8 days till now
and still waiting the dedicated server , that you don't have
if its will not be aviilable now , please give me backup from my site and the rest of my payment
and I will moved to other company

but I can't still waiting more than that time

I have customers and memberships in my website, that they paid from service from our site
and they need them ownership from our site

and if you don't need to send backup from my site,
open the vps and I will send the backup to other server

[Zabado*GSM]

I think we talk to our self !!!

[Zabado*GSM]

Thanks You for open

[roger]

I am a client of Hostican. With all due respect, better results can be obtained with honey instead of vinegar. And sometimes I do feel like freaking out, that's human nature. However, I never blame someone else for problems I cause. (Or at least I hope I don't... )

If I am going to install a database on one my VPS, it is my responsibility to make sure the load is not too high.

If I need to upgrade to a dedicated server, it is my responsibility to check for availability.

If my VPS cannot handle the load, it is my responsibility to wait until I have a dedicated server, before installing a high-load database.

I had an account suspended for high load once (because of the Digg effect). Was I upset? - Sure!! Should all the other sites on my server suffer because of mine? - No!!

Did I contact Hostican often to remove the suspension? - Yes. Did it get removed? - Yes, only after the Digg effect died off.

Were they right to do this? - Yes!

'nuf said!

[lnxcode]

Originally Posted by roger

I am a client of Hostican. With all due respect, better results can be obtained with honey instead of vinegar. And sometimes I do feel like freaking out, that's human nature. However, I never blame someone else for problems I cause. (Or at least I hope I don't... )

If I am going to install a database on one my VPS, it is my responsibility to make sure the load is not too high.

If I need to upgrade to a dedicated server, it is my responsibility to check for availability.

If my VPS cannot handle the load, it is my responsibility to wait until I have a dedicated server, before installing a high-load database.

I had an account suspended for high load once (because of the Digg effect). Was I upset? - Sure!! Should all the other sites on my server suffer because of mine? - No!!

Did I contact Hostican often to remove the suspension? - Yes. Did it get removed? - Yes, only after the Digg effect died off.

Were they right to do this? - Yes!

'nuf said!

Roger - Thank you for your support on this. I totally agree

[ezak]

now my VPS is down from 10 days again
and I contact the support many times and no one replay for me
and I accepted to move to dedicated sever, and nothing happened
all message I sent to support ticket, went without any replay
and I don't know why all of that , the HostIcan support was the best support for webhosting website
now I see no action and no support are active to slove our problem

and Now my IP is not working ever, Are that mean they cancel my acount and Ignore my requesting
and I'm Join with 1 year , and I still have 6 month not used yet

Where the support ?!!!!!!!!!!!!!!!!

[drpepo]

i have the same problem
thier no response
there is no support