Email Auto Responder

[captainron19]

I set up an email account on my domain and I am using it in conjunction with an online order form. Once a visitor completes the form the data gets sent to this email address which I have an auto responder set up on saying... "Thank you for your order..."

The problem is.... I am sure people are going to use that email addresss for future coorespondance thus them getting an email "Thank you for your order...."

Is there a way I can alter the auto responder to a different email address appears that is coming from.

Example - the email address is orders@officialsantagreetings.com - that is where online form data goes and then auto responds to the person filling out the form but in the auto response I would like the from email to be something like orders-do-not-reply@officialsantagreetings.com

Is this possible? I did notice in the autoresponder section there is a spot to fill out labeled "from" and I tried putting a different email in there but the auto responder still showed the original email address.

[lnxcode]

Yes, this is possible. You can set this up normally in any auto responder email. So what you want to do is:

to: your-customers-email@domain.com
reply: no-reply@hostican.com
dispaly (from): Order Department

So when you first email them it would be to them, and if they try to reply, they will go to the reply email address and you can either let it bounce or you can setup a auto-responder saying that this isn't a checked email address, contact us at........

Hope the above helps

[captainron19]

Where fo I enter that data in. I went into the webmail area, clicked on autoresponder for the specific email account, chose edit on the autoresponder I already set up and it has several fields....

from:
Subject:
Characterset:
Body:

I placed - "Noreply@officialsantagreetings.com" in the from field and I sent an email tot he account - the auto responder came through fine bacl top me but the email address that aut reponse came from was still showing the email account and not the "do not reply"

[lnxcode]

Personally, I've never used the autoresponder feature from cPanel (in the 10 years that i've been doing this). Normally, you would get a ticketing system and go from there.... with it...

Sorry I couldn't be of much help on this one.