DNS PTR records

[thnet]

I get some messages rejected when sent from my VDS:

SMTP error from remote mail server after RCPT TO: ;
host [some host name]; 550 inconsistent or no DNS PTR record for
[ vds ip ] (see RFC 1912 2.1)

seems my VDS reverse dns is set to: vzr1-26.hostican.com.

Copyright 2000-2008 DNSstuff, LLC. All Rights Reserved

RFC1912 2.1 says you should have a reverse DNS for all your mail servers. It is strongly urged that you have them, as many mailservers will not accept mail from mailservers with no reverse DNS entry. Note that this information is cached, so if you changed it recently, it will not be reflected here (see the DNSstuff: On-demand DNS and network tools to analyze, diagnose and monitor a domain or IP address Reverse DNS Tool for the current data). The reverse DNS entries are: vzr1-26.hostican.com.

RFC1912: Common DNS Operational and Configuration Errors

Is there something HIC can do to rectify this issue?

or a configuration I need to update in WHM?

I note that there is an option in WHM DNS zone editor for PTR record, do I need just
one for the server, or for the domain with the issue, or both? If so, what needs to be inserted into the PTR record?

[lnxcode]

Hey,

I will have to investigate this for sure and get back to you, we can certainly update the PTR for you if you would like.

In terms of this R.F.C Manual, if you followed it word by word, you would have to take down 90% of the web as most of the web servers online, don't follow the R.F.C manual word for word.

Personally, I think that the R.F.C manual needs a huge revision.

[thnet]

Originally Posted by lnxcode

Hey,

I will have to investigate this for sure and get back to you, we can certainly update the PTR for you if you would like.

In terms of this R.F.C Manual, if you followed it word by word, you would have to take down 90% of the web as most of the web servers online, don't follow the R.F.C manual word for word.

Personally, I think that the R.F.C manual needs a huge revision.

Did you find out an answer about the PTR records?
AFAIK, PTR is configured by HIC, rather than via my WHM or SSH, but, the info I've found seems to be sketchy at best.

If you want I can PM you via the BBS with specific info.

I agree on RFC manual. We just have to try to jump through all the "hoops" other ISPs
put in the way to counter spammers.
tnx.

[lnxcode]

Yea, please drop in a support ticket, they will update the PTR for you, or delegate the PTR for you.... no problem either way.

[thnet]

Originally Posted by lnxcode

Yea, please drop in a support ticket, they will update the PTR for you, or delegate the PTR for you.... no problem either way.

i've submitted ticket 3 times, & never get autoreply, something is wrong with tickets system.

Thank you for submitted a support ticket a member of staff will be with you shortly.

Please note that you will receive an automated reply from our ticketing system. If you do not get one, this means we did not get your support request.

Otherways to obtain Support:

[thnet]

Originally Posted by lnxcode

Yea, please drop in a support ticket, they will update the PTR for you, or delegate the PTR for you.... no problem either way.

It seems that you are submitting too many support tickets.

Please note that it is only necessary to submit one support ticket, once you have done that, will be able to await an answer from our support department. Please find below some additional resources on how you can obtain support while awaiting a response:

what is this???? i keep submitting because your autoreply never replies, now, your stupid robots think i'm submiting too much?

[thnet]

Originally Posted by lnxcode

Yea, please drop in a support ticket, they will update the PTR for you, or delegate the PTR for you.... no problem either way.

so, what is the time limit until "to many support tickets" is lifted?

[lnxcode]

The answer is stop submitting tickets about 4 times an hour, and that should be fine. Normally, one ticket is enough... Support is for support not for being spam'ed.

[thnet]

Originally Posted by lnxcode

The answer is stop submitting tickets about 4 times an hour, and that should be fine. Normally, one ticket is enough... Support is for support not for being spam'ed.

Denis,
I'm sorry, I merely took the message displayed after submission LITERALLY:

Please note that you will receive an automated reply from our ticketing system.

If you do not get one, this means we did not get your support request.

It was never my intention to spam. Having NOT gotten an auto reply, checked MY spam filters, too, NO AUTO REPLY, I resubmitted. OK?

I'm at a loss as to why the "system" ONLY detected that I submitted tickets, but did nothing with them.

Coincidently, I have NOT gotten any updates on any of those PTR requests, nor, has the PTR been updated; which, appears to me that there is/was a flaw in the ticket system, that even though it was not sending auto-replies to me, it still flagged me as spamming, meaning the tickets were "recieved" by the "system" they just never made their way to the auto-bot, & consequently did not get assigned to the tech's queue...
.

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