Not really complaining, just curious where the 24 hour svc is.....

[TaoGem]

Been calling all afternoon and evening. Sent emails, left messages, and sent in tickets.

Nothing....

I paid and asked for a master domain change yesterday early. Still getting directed to the HostICan home page.

Just curious if this is normal. I got the impression it would only take a couple hours.

Not really complaining, but sure would be nice to get a hold of someone via the 24 hour a day customer service.

[lnxcode]

Originally Posted by TaoGem

Been calling all afternoon and evening. Sent emails, left messages, and sent in tickets.

Nothing....

I paid and asked for a master domain change yesterday early. Still getting directed to the HostICan home page.

Just curious if this is normal. I got the impression it would only take a couple hours.

Not really complaining, but sure would be nice to get a hold of someone via the 24 hour a day customer service.

As it seems the problem isn't on the HostICan side, its on your side, your WordPress is redirecting to an domain that doesn't exist anymore, have you tried re-install WordPress?
I believe you got a response from support about this issue?

If we look in your signature, and click on "TagoGems" it seems to be working. Most of the time its not the hosts error but user error to be honest... thats why the first thing that I do (when I had / have) is remove everything and go back to the basic account shell... and see if it works, then add all my stuff in.

Easy to say, the host is at fault, can't get ahold of them, instead of trying to see well... maybe the problem is on my side? what happens if...

[TaoGem]

[quote=lnxcode;6642

Easy to say, the host is at fault, can't get ahold of them, instead of trying to see well... maybe the problem is on my side? what happens if...[/QUOTE]


Just to be clear........This thread was not started to place fault about why my site was not working properly.

The thread is about lack of HostICan support. Not getting any response to every avenue of contact that was available to me is what the thread is about. Not about who's fault it was that my .com was not working for the Wordpress site.

All I knew was that I was required to pay 9.95 to fix the problem. I was told to pay the 9.95 and HostICan would take care of it. They were told that I had just done a DNS change, The domain that it was directed to does exist and still exists. I was told, no problem...... Pay the 9.95 and we will take care of it.

My fault?

Yes, this morning I did get a response to the ticket the correct .com is not showing up in the url bar. So where is my Wordpress site?

[lnxcode]

Hey,

I know its not your fault, wasn't blaming you, just making a clear point that its not our fault

In terms of phone support, we've been rebuilding our phone system, so some calls did end up in the voicemail system, which we are sorting though and I will make sure that you get a call back.

If you look in your public_html you will see your index.php is renamed, if you name it back to index.php --> it will redirect you back to hostican (the same issue as you where facing before). So what you will need to do is:

HostICan - Support - Pre-Sales, E-Mail, and so many more answers... :: How to move your WP blog to a new domain?

Requires some MySQL adjusting

[TaoGem]

Thanks Denis,

Can you help me with step 7 please?

When it says to "change the value". That means the url that is presently in the large box to my taogem.com, right?



How to move your WP blog to a new domain?


1. Login to your cPanel >> PHPMyAdmin
2. Select the WP Blog database
3. Click on wp_options
4. Now click on “Browse” on the tabs at the top
5. Find a link that says “Siteurl” should be the first row
6. Click the pencil to edit
7. Change the value in there and click “Go” to save the changes

[TaoGem]

That had to be right......

So now that I have made the change, how long before my Wordpress site shows up?

Thanks for the help Denis..

[lnxcode]

Originally Posted by TaoGem

Thanks Denis,

Can you help me with step 7 please?

When it says to "change the value". That means the url that is presently in the large box to my taogem.com, right?



How to move your WP blog to a new domain?


1. Login to your cPanel >> PHPMyAdmin
2. Select the WP Blog database
3. Click on wp_options
4. Now click on “Browse” on the tabs at the top
5. Find a link that says “Siteurl” should be the first row
6. Click the pencil to edit
7. Change the value in there and click “Go” to save the changes

Yes, thats exactly what you should do change whatever is in there to taogem.com and then you will need to save it and you'll be done

[TaoGem]

So now that I have made the change, shouldn't my Wordpress Site show up?

It is not showing up as of now.

[lnxcode]

You should remove the home.htm folder... if it doesn't work after that you should just re-install the WP install?

[TaoGem]

Remove the home.htm folder ??

Where is the home.htm folder at?

If I end up doing a reinstall of WP, will I loose the work I have done to my WP blog/ecommerce?