Suggestion

[Scott]

I think an official sticky notice in your support forums that if a user asks a question, that they please complete the forum thread with the final resolution.

This way future visitors will not be left wondering what the fix was when they find older threads by search that aren't resolved.

It's one of my main frustrations when I search forums for answers to my questions when dealing with any software or service.

[james]

good suggestion I agree with you scott ! sometimes we never hear back from others if what we discussed, did actuallty work.. or something else happened etc etc.........

[Scott]

Its a problem on every forum I visit. So, it's normal to see that kind of thing. But then, when the forum gets busy, these types of posts should be deleted. Otherwise, you'll get the "So what happened here, I have the same problem!" responses.

[james]

true very true

[Shazam]

Originally Posted by Scott

I think an official sticky notice in your support forums that if a user asks a question, that they please complete the forum thread with the final resolution.

This way future visitors will not be left wondering what the fix was when they find older threads by search that aren't resolved.

It's one of my main frustrations when I search forums for answers to my questions when dealing with any software or service.

It's a great idea, but, as a fellow long-time forum person, I think you realize that this just doesn't happen. Most people are just grateful the problems are resolved, and they don't bother to post again.

But we'd love to see resolutions everywhere, and we'll think about it, OK?

[Scott]

Yeah, I try to suggest it to anyone who has a more complex problem with HIC. That way future members will benefit.