Complaints

[arnonel]

why does this not show ns1.mypozzi.net ?

Reverse DNS Lookup for 208.73.37.8

[Shazam]

Originally Posted by arnonel

why does this not show ns1.mypozzi.net ?

Reverse DNS Lookup for 208.73.37.8

Probably just the usual DNS delays, assuming everything is configured properly.

When I had my VPS stuff moved to a dedicated server, it required new IP numbers, and it took from 1-3 days before everything sorted itself out.

[arnonel]

its been longer than that... i just need to be guaranteed it will work and i will sit paciently and wait...
i dont want to wait 3 days and somethign goes wrong and i have to wait another 1-3 days

[Shazam]

Originally Posted by arnonel

its been longer than that... i just need to be guaranteed it will work and i will sit paciently and wait...
i dont want to wait 3 days and somethign goes wrong and i have to wait another 1-3 days

Best I can suggest is that you file a support ticket and ask them to verify the settings are correct. That way, you can sit back and realize the rest is up to the crazy, lazy DNS system.

[arnonel]

looks like we going backwards again... after days of sitting between 2 companies talking past each other, i thought i was making headway.

my domain host wants rDNS, HostICAN doesnt need it.

stalemate.

i lose

[arnonel]

Originally Posted by lnxcode

you have open with the above info if there is the info.

PS: I hope this registrar isn't an email based one where you have to email them and wait for them to register name servers.

yes, they are email based

[Shazam]

Originally Posted by arnonel

yes, they are email based

Oh boy. I can see where this process can be extended that way. Maybe, after this is all over, you should consider moving your domain to a registrar with convenient Web-based tools so you don't have to have someone do this stuff for you.

HostICan handles registrations, or you can choose one of the other providers that has good online management.

[arnonel]

cant, im based in South Africa and some of my domains are .co.za

[arnonel]

if you could only read my last support call....

sort of proves why i want to complain about stuff....

it hurts my little non technical brain...


so... to answer my original question...
how can i escalate calls?

[Shazam]

Originally Posted by arnonel

if you could only read my last support call....

sort of proves why i want to complain about stuff....

it hurts my little non technical brain...


so... to answer my original question...
how can i escalate calls?

If you mean move up a tier, just open a support ticket, or start a chat and ask them to take this to the higher level if you're not getting the help you need.