Timeout issues with new accounts

[hummerton]

Hello all ;-)

We sell turnkey websites and refer ALL customers to Hostican. However, the last 2 weeks have been a disaster when uploading to Hostican.

Sites that normally take us literally 5 minutes to upload are getting timed out 3-5 times and taking around 1 hour to upload!

So far, support hasn't been too great of help. They keep suggesting that I use other FTP programs, and I did try that, but still the same issue. We use CuteFTP (which they recommend in their own welcome emails!) and I have no issues uploading to any other host.

• Data mode set to Auto (not PORT or PASV)
  Max global transfers is 2
  Max concurrent transfers is 2
  Connection timeout 30 seconds

I'm praying that someone can help with this... never encountered this problem before. I keep reading and all I come across is firewall issue. CuteFTP is added as an exception, so that's not it. Plus, like I said, I can upload without any issues to other hosts.

Getting desperate here... $50 to whoever fixes this!

Thanks,

Rob

[kursed]

I have been with HOSTICAN for quite some time now, and am also facing the same issue. I can't even upload a 2 kb png file to my ftp, without it timing out. And I thought the issue was with my computer/internet connection. :s

[lnxcode]

Hey guys,

1. I need the IP address of the server you are on, and I need the IP address of your ISP (computer).

2. PM me with the details on it...

[seoguru]

I had same issue before and I found that it depends on FTP client. I also found that WinSCP and Flash FXP works better than other FTP application.

[hummerton]

I've used CuteFTP and FileZilla and still have the same issues. So far, no solution. Guess we'll see....

[rwssoccer1]

I have smart FTP and had the sme issue. What i di was delete my server since it remembered it then re-added it and it worked

[lnxcode]

Originally Posted by rwssoccer1

I have smart FTP and had the sme issue. What i di was delete my server since it remembered it then re-added it and it worked

Not sure if this will help or not, I've spoken with our networking group and they loosened up our anti-ddos filters, maybe this should fix the issue.

[hummerton]

Denis,

Looks like that did it.

Rob