The same CPU/Memory Time Issue

[needhelp]

I've been having the same problem that many others have complained about, but let me first say this about hostican. They have been great for me up until Thursday Jan 17 2008. I have used the service since 8/07. I have had days with over 10k in traffic and no problems at all. When I have had too much traffic, and my account has been suspended, the staff was great at getting me back online. Since I have experienced pretty good days, I know what it takes to pull down my server. I'm not doing those things at this time. Something was obviously changed on hostican's end. It's not just a matter of "reading logs" and "installing wp cache". We can do those things to help overall, but they aren't going to cure the root problem. When can we expect an update/fix to the situation? Thanks in advance for any and all help.

[lnxcode]

Originally Posted by needhelp

I've been having the same problem that many others have complained about, but let me first say this about hostican. They have been great for me up until Thursday Jan 17 2008. I have used the service since 8/07. I have had days with over 10k in traffic and no problems at all. When I have had too much traffic, and my account has been suspended, the staff was great at getting me back online. Since I have experienced pretty good days, I know what it takes to pull down my server. I'm not doing those things at this time. Something was obviously changed on hostican's end. It's not just a matter of "reading logs" and "installing wp cache". We can do those things to help overall, but they aren't going to cure the root problem. When can we expect an update/fix to the situation? Thanks in advance for any and all help.

Hey - Welcome to the Forum!

10,000 hits in traffic is a lot, no matter how you look at it. The fact that you where able to pull it off without being limit before, is another question in itself. However, this kind of usage, its not a small site, by the sounds of it its a very popular site.

You really need to think about the logic even before you start threads like this:

10,000 hits per day * time to generate the page * log generation for your stats (which I'm sure you would have on) = something very high in memory / cpu usage for your account alone.

Lets see: 10,000 / 24 = ~416.67/hits per hour (thats with a perfect model - traffic isn't perfect so ... normally would be more at certain times of the day.... and less at night.) thats still a huge amount.

[needhelp]

I have taken all of the steps that the hostican support offers. I menitoned

"I have had days with over 10k in traffic and no problems at all." - Shared hosting? - This is a lot of traffic no matter how you look at it.

10,000 users if you think about it... isn't like 1,000 - 5,000 we recommend for shared hosting, , this is some serious traffic requiring quite a few processes to be done to process just the stats alone for this.

In the first part of this quote, I'm giving credit to hostican, I'm saying I've seen you all handle huge amounts of traffic. I'm also stating this so it's clear that I have perspective as to what makes the server crash or not.

You have since changed your reply to

10,000 hits in traffic is a lot, no matter how you look at it. The fact that you where able to pull it off without being limit before, is another question in itself. However, this kind of usage, its not a small site, by the sounds of it its a very popular site.

You really need to think about the logic even before you start threads like this:

10,000 hits per day * time to generate the page * log generation for your stats (which I'm sure you would have on) = something very high in memory / cpu usage for your account alone.

Lets see: 10,000 / 24 = ~416.67/hits per hour (thats with a perfect model - traffic isn't perfect so ... normally would be more at certain times of the day.... and less at night.) thats still a huge amount.

I'm not sure what made you go back and change your original post but it is what it is. I'm not trying to fault or attack you guys, just wanted to say that traffic/cpu memory were handled one way and then out of the blue, apparently around January 17 2008 the way that you guys run the system changed. I can change host, that's not a problem. I just wanted to avoid the inconvenience. If snippy remarks are you solution to the problem, I guess I have my answer.

[Shazam]

It's not that there's anything different on our servers. We've basically enhanced our system monitoring tools so we can stop excess resource usage more efficiently. That benefits everyone on a shared server, as you get more reliable, speedier performance. In saying that, a few people who were able to pass the red light before were caught this time.

We certainly want to help you run your site as efficiently as possible. What Denis is saying, though, is that you may have outgrown shared and it's time to consider upgrading.

[needhelp]

i hear what you guys are saying but I don't do 10k on a daily basis. I'm just saying in the past, you guys have supported that. There have been times when I've gotten a rush of traffic when you guys have suspended me, I understand and have never complained. My traffic hasn't been above 1k when these new suspensions (jan 17 2008) started..and since i can't post i'm losing traffic..but I'm still getting the cpu memory message...something is different... too many people are complaining for things to be "business as usual".

[Shazam]

Originally Posted by needhelp

i hear what you guys are saying but I don't do 10k on a daily basis. I'm just saying in the past, you guys have supported that. There have been times when I've gotten a rush of traffic when you guys have suspended me, I understand and have never complained. My traffic hasn't been above 1k when these new suspensions (jan 17 2008) started..and since i can't post i'm losing traffic..but I'm still getting the cpu memory message...something is different... too many people are complaining for things to be "business as usual".

As I said, the only thing that's changed is the sophistication of our monitoring tools. The server is the same, the software, aside from the routine maintenance and security updates, is the same. We also have the same limits on the number of customers we put on a server.

So it may well be that you "got away with it" in the past, but now the red light camera caught you and a few other people, who are the ones who have written the same complaints over and over again.

At this point, feel free to work with us to reduce your use of server resources, if you feel that you can exist within our very generous limits. And, by the way, they are more generous than many of our competitors.

In the end, though, you may need to consider an upgrade to VPS or dedicated. This isn't being said to get you to buy more services; in fact, we always have high demand these days for those products.

In fact, we want your site to succeed, and we're trying to provide the best environment to suit your needs.

[needhelp]

So it may well be that you "got away with it" in the past, but now the red light camera caught you and a few other people, who are the ones who have written the same complaints over and over again.

I'm not even sure what to say to this. This is the real problem, I log in to wp-admin the server may or may not crash. I publish a new post, the server will crash. I delete a draft, the server will crash. I'm not getting away with anything, unless you're saying that you're retroactively penalizing sites.. I sincerely hope this isn't this case. My problem isn't being caused by too much traffic, but the fact that I do decent traffic is probably more reason to help me, because it only helps hostican. And there was a comment here earlier saying that up to 25 people have experienced the same (similar) problem. The comment isn't here now but it would seem that this is important enough to try to work with us on instead of assuming we're working against you. As I've stated earlier, I've had good service from hostican from 8/07 thru last Thursday (Jan 17 2008) and I don't mind staying if we can get the problem resolved. I also have no problem changing host.

[Shazam]

Originally Posted by needhelp

So it may well be that you "got away with it" in the past, but now the red light camera caught you and a few other people, who are the ones who have written the same complaints over and over again.

I'm not even sure what to say to this. This is the real problem, I log in to wp-admin the server may or may not crash. I publish a new post, the server will crash. I delete a draft, the server will crash. I'm not getting away with anything, unless you're saying that you're retroactively penalizing sites.. I sincerely hope this isn't this case. My problem isn't being caused by too much traffic, but the fact that I do decent traffic is probably more reason to help me, because it only helps hostican. And there was a comment here earlier saying that up to 25 people have experienced the same (similar) problem. The comment isn't here now but it would seem that this is important enough to try to work with us on instead of assuming we're working against you. As I've stated earlier, I've had good service from hostican from 8/07 thru last Thursday (Jan 17 2008) and I don't mind staying if we can get the problem resolved. I also have no problem changing host.

There could be several reasons for this, but some sort of ongoing and sustained traffic spike is the common cause. You really have to work with support on this. Refer to the message in your support ticket.

No, we are not retroactively punishing anyone. We are simply monitoring current use more efficiently.

Oh, and in case you're wondering, several misleading (and sometimes downright false) claims were removed from the forum, not because we don't believe in freedom of speech, but they were designed to inflame our customers, not resolve problems.

And we're here to give you all an excellent hosting experience.

[needhelp]

There are no traffic spikes. Trust me, since this is happening, I'm not getting any traffic. I have sent messages to support regarding the cpu/memory page that comes up after I post or delete a draft and I was getting the standard "get the wp cache plugin" and "read your logs" responses. I've tried calling in but that hasn't been any help either. I'm not here to bad mouth you guys I just want my problem resolved. Of course, if the problem wasn't resolved and I had to move on......

[Aargau]

Yep, unfortunately we've got a disconnect between customers and support. It's heresy to suggest that the problem is actually on hostican's side. We never got an answer as to why simple mySQL queries vary between .001 seconds and 13 seconds, and why the server shutdown messages are happening hourly.

I think in the short term it will help hostican to lose all the dynamic websites that require mysql, but in the long run, the ding on reputation will be a long time to repair.