ip blacklisted for nothing

[Jane]

Hello,
Without a fast and gentle solution I will leave HostICan.

My site access is limited to 500 visitors with the same htaccess pwd. During two days 100 users using the proxy of their firm reached no more my site. It was difficult to find the reason of such a problem due to the HostICan support which was saying that the problem came from the private proxy. In reality it was established that the problem came from HostICan which blacklists any IP number causing 15 errors in the htaccess pwd procedure.

How can HostICan create such a stiff rule ? How can you do that without telling it to the webmaster ? How can you blacklist an IP number without time limit ? I have lost many users...

I think that the limit had to be more important before blacklisting and a time limit of 15 minutes sufficient to stop any dictionnary attack.

Don't ask me to use a php login procedure: I cannot change every page of my site to protect it against direct access. Please, don't ask me to change to vps for just 500 users.

My english is not fluent so I cannot explain better my mind and my deception in front of a HostICan behaviour which could be considered as a little arrogant.

J.