transferring domain to new hosting account

[PacTaMaHa]

I want to use HostICan hosting services and have following question. I have a domain elsewhere, can I move that domain here?

[vantes79]

Please check if the current registrar of your domain is "unlock" it (free transfer). Usually the administrative panel of domain registrar companies have form "Domain Lock", "Domain Unlock" or a similar section name. If no such form, please contact to the maintenance of the registrar and ask for unlock the domain.Once unlock you should receive (at your authorized e-mail or in the administration panel for the domain) code for security. This code is needed to make the final step of moving your web address.

[nkkiegem123]

Have you tried sending a message to the helpdesk about this issue?