Powweb Hosting Horrible

[HunteRRosE]

Thought you guys might get a kick out of this...

info: Please wait for a site operator to respond.
info: Please hold for the next available agent to respond.
info: Please hold for the next available agent to respond.
info: Please hold for the next available agent to respond.
info: You are now chatting with '******* '
Powweb Live Chat: Hi ********, I apologize for the wait time. My name is *******, how are you today?
Powweb Live Chat: Did you receive my last message?
Powweb Customer: hello
Powweb Customer: sorry...
Powweb Live Chat: How can I help you today?
Powweb Customer: was away from the keyboard.
Powweb Customer: Well... I have a ticket... let me get the info.
Powweb Customer: ***ticket number***
Powweb Customer: ***security answer***
Powweb Customer: For your verification purposes.
Powweb Customer: = )
Powweb Customer: You there?
Powweb Live Chat: To ensure that your account is safe and secure from unauthorized changes, can you please provide us with the answer to your security question:What is your mother's maiden name?
Powweb Customer: ^^^^^ posted above
Powweb Live Chat: Thank you for the authentication.
Powweb Customer: k
Powweb Live Chat: Can you please hold while I review your account and get back within 2 to 3 minutes?
Powweb Customer: sure.
Powweb Customer: By the way, I have not been happy with the support I've been receiving lately, so please do your best to impress me.
Powweb Live Chat: I apologize for any inconvenience this has caused you.
Powweb Live Chat: Thank you for holding.
Powweb Customer: yep.
Powweb Live Chat: I checked the account and noticed that there is no issues on our servers.
Powweb Customer: Do you actually work for powweb as a technical representative of the company?
Powweb Customer: Because I've been hearing "everything is good on our servers" for as long as I've had this problem.
Powweb Live Chat: Due to heavy load on the servers some time the Web site is loading slowly.
Powweb Customer: Well... I just recently tested the website's loading performance by visiting WEBSITE MONITOR, WEBSITE MONITORING SERVICE, WEBSITE SPEED TEST and PERFORMANCE MONITORING
Powweb Live Chat: If you are unable to access the site, please get back to us with the following information to our e-mail address support@powweb-inc.com, so that we can further investigate on your issue:
Powweb Live Chat: 1) The exact error message you get when accessing your Web site.
Powweb Live Chat: 2) Is there any specific time period during which you are unable to access your Web site?
Powweb Live Chat: 3) The geographical location from where the site is inaccessible and the ISP you are using.
Powweb Live Chat: 4) Do a tracert for your domain name/site and get back to us with the results. To do this, please follow the steps given below:
Powweb Live Chat: a) Open up the command prompt. The way to do this is, go to the 'Start' menu, 'Run', the type 'cmd' or 'command'. This will open up a DOS window.
Powweb Live Chat: b) In the window, type the following: tracert domain.com
Powweb Customer: I'm an IT Consultant... please don't paste any more information from your scripted support manual.
Powweb Customer: As I was saying...
Powweb Customer: I visited multiple benchmarking websites...
Powweb Customer: my website..."*******" on my ******* account loads up fine.
Powweb Customer: around 3 seconds...
Powweb Customer: my website..."www.******* .com" on my ******* account times out every time.
Powweb Customer: Doing a trace route has not identified any problems.
Powweb Customer: So there clearly must be a problem with the server I'm hosted on.
Powweb Live Chat: Okay.
Powweb Customer: I would have preferred talking to a real person but after waiting an hour on the phone (again) I gave up and launched this support method.
Powweb Customer: (not that you aren't real, but you know what I mean)
Powweb Customer: Last night when I called and then chatted about this issue, the person said there was a problem with the server-back end and it was fixed... (That's hardly a technical explaination for a problem however.)
Powweb Live Chat: Proide us the tracert result to assist further on issue.
Powweb Live Chat: Sorry for the typo * Provide.
Powweb Customer: Do you know what tracert does?
Powweb Customer: ***TRACERT output****
Powweb Customer: ***sigh***
Powweb Live Chat: We can assist whether there is any issues.
Powweb Live Chat: Okay. I will update the informaiton.
Powweb Live Chat: Sorry for the typo * information.
Powweb Customer: I'm at work, and my connection here has a 73ms latency to ******* .com.
Powweb Customer: When I'm at home on my optical network provided by ******* it is 23ms.
Powweb Customer: I don't think this is a latency issue.
Powweb Customer: The website that I gave you couldn't connect to ******* .com in a reasonable time.
Powweb Customer: (pulling up the page)
Powweb Live Chat: Okay. Could you please let me know what exactly you wish to do now?
Powweb Live Chat: We need the exact screenhost of the error message when you receive it in a reasonable time.
Powweb Customer: Well... I wish someone from Powweb's quality assurance division would speak to me personally.
Powweb Customer: This has been an issue for a while, and unfortunately I don't think anyone there has taken the time to properly look into it... or perhaps it's a lack of technical expertise that is causing me a hassle.
Powweb Customer: Can you have someone from powweb contact me via phone?
Powweb Customer: If you want screenshots about this issue then I need to speak to someone else.
Powweb Customer: I've been working as an IT Consultant for over 8 years and this is ridiculous.
Powweb Customer: 4 of which where in the Marine Corps setting up computer networks throughout multiple foreign countries.
Powweb Customer: If there were answers in a simple tracert I think I would have let you know.
Powweb Live Chat: You can contact us at:866-476-9932 . Unfortuantly, we cannot call our customer.
Powweb Live Chat: I apologize for any inconvenience this has caused you.
Powweb Customer: This is typical of a scripted helpdesk. I don't know how you people stay in business.
Powweb Customer: Good-day!

[Shazam]

They are among a number of companies acquired by larger firms, and, when that happens, service and performance often go down the tubes. Sorry to hear of your experience.

[Scott]

That's what I fear about the recent acquisition of another host. It's horrible to see someone build an empire just to sell / destroy it.

[HunteRRosE]

I'd probably still be with them if they didn't destroy everything they had worked hard for the first year I was with them. Idiots. Hopefully "HostICan" will stay clear of this. I have seen it reduce many a webhosts to garbage.

[Scott]

I have seen the reduction as well. I don't like companies who sell out for the quick buck, although circumstances do arise where a selloff must happen.

[Daemon]

For real entertainment, go to WEB HOSTING Reviews: Over 5,000 User Reviews, Search And Compare Tools, and Coupons! and search for powweb reviews.
I was referred here by the OP, but I'm still doing research on this and other hosting providers.
The SSH shell access here is a big plus to me, as most of the time it's just
a heck of a lot faster for me to manage files and edit cgi scripts directly from a unix shell.

ian

[lnxcode]

Sorry to hear that its been such a bad exp with them... they where acquired recently maybe its happening because of this?

[Scott]

Nah they've had bad reviews before that merge. I remember seeing bad reviews for them from at least 15 months ago.

[HunteRRosE]

Originally Posted by Daemon

For real entertainment, go to WEB HOSTING Reviews: Over 5,000 User Reviews, Search And Compare Tools, and Coupons! and search for powweb reviews.
I was referred here by the OP, but I'm still doing research on this and other hosting providers.
The SSH shell access here is a big plus to me, as most of the time it's just
a heck of a lot faster for me to manage files and edit cgi scripts directly from a unix shell.

ian

Hey man glad to see you here!

[Scott]

Hunterrose, would you mind posting your Powweb review to my site?
PowWeb Web Hosting Reviews and Discount Coupons - Customer Hosting Reviews

Thanks man.