Quote:
Originally Posted by planewryter
I did post a support ticket.
The reply was a non-answer which basically said, "We don't know, try the Forum. Case closed."
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Actually, I have just checked into this ticket ID, and thats not the case at all ticket id: AUN-897760
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This is what it said:
Quote:
Your real name,
Thanks for your reply.
You will need to ask this on the hostican community forum located at: http://forum.hostican.com.
We provide support for installation, but do not provide support for how the application works.
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Which seems very fair to me. If a WP compoent isn't working, its not responsibility of the host (always) to figure out why its not working. As its a thrird party software, you may need to read up on it, perhaps other users have the same issue with WP on their WP forum?
I would be more then happy to assist you with this. Also, how large is the file that you are upload? - Naturally if your uploading a 4 MB file (as an example), it may have issues... but that doesn't mean that its the issue of the server, it could be issue of your internet connection.
Anyways, I will be more then happy to assist you in resolving this issue, if you give me something to work with.