Quote:
Originally Posted by lnxcode  Robbynz - Welcome to the HostICan Community.
1. Alerting system - you are more then welcome to setup your own custom alerting system, which may help you keep tabs on us  I think our uptime speaks for itself.
2. We try to answer all tickets within 15 - 30 mins. However, there isn't a guarantee time frame that you will be answered in. I would say the longest I've ever seen a ticket go unanswered is 1 hour. Which isn't exactly long, if you consider the amount of support tickets that are dealt with on a daily basis.
3. Yes, we have to sometimes upgrade our phone system and other neato things like to ensure that folks like you can call our customer service folks... so yes, sometimes it is necessary to upgrade the phone system....
4. Yes, we also update plans when new plan arrive for customers, most of the time its processed upon request. |
Thanks, but that doesn't answer all of my questions.
- I asked whether you had a status page, that lists all the servers you have and their loads?
- I asked questions regarding your uptime guarrantee policy. eg. Do you require us to prove that a service was offline by us having to pay for our own monitoring service. Every other host I have used provides this as part of their service so we can see how reliable their servers are.
Also
You state that your 'Uptime speaks for itself', but as someone looking at a hosting company from the outside, I have no idea of your uptime without some sort of monitor to see how reliable your services are?
You also state that you sometimes have to upgrade things, which is fair enough. However does a service have to go offline in order to do this, and don't you have reduncancy and backup systems in case that happens? Does this also apply to server, eg. are your servers clustered and load balanced, so if one of the servers fails and needs taking offline to fix, my websites would remain online?