[robbynz]

Hi

I am looking for an new hosting provider to replace my existing host. My current host is great, but unfortionately their prices no longer allow me to be able to offer competitve hosting to my clients, and I have been providing hosting for over 10 years. As a rule I do tend to change web hosts every 3 years or so because of this web hosts don't often improve their diskspace/bandwidth ratio over time. Do you improve your plan offerings regually?

My current host provides a network status page as part of their forums, which shows all the servers status, and server loads. I know that this information is also available in cPanel or WHM, however when server loads are high, cpanel is often unresponsive or unaccessbile, which makes the cpanel version useless. The also report all issues in their announcements page on their forums, where people can also reply and report issues.
They also have Alertra uptime logs, where we can check the uptime. Do you offer any of this, so I can find out how relibable your servers actaully are, and how you deal with communicating any downtime with your customers. I notice you do offer a %99.9 uptime guarantee, but if a sever doesn't reach this uptime level do disclose this to your customers and automatically credit your customers, or do you require your cusomters to provide their own uptime records, and to contact you to ask for the refund.

Also what is your guranteed email ticket response time? I notice you do advertise 24x7 phone and email support, however I have read a few comment in the forums which concern me. One customer was trying to contact you by phone, and you replied that you were 'rebuilding your phone systems', which sounds suspicious for a professional company. Another point was made that they hadn't received a reply to an email ticket. My current provider replies within 1/2 hour with either the issue fixed, or that the problem is being investigated. Do you guarantee similar replies, or is your 24x7 suppport system mean that we are able to access your knowledge base system 24x7, but contacting a real person is within business hours only.

I hope you can answer all these questions, and i am sure the answers will also help other people.

Thanks