Quote:
Originally Posted by thnet  change the phone system to put us in que when we call, instead of ringing 3 times & giving us that lame msg. that your having a sale & can't come to phone, pls leave msg.
I've yet to have a v. msg returned, would rather be put on hold & eventually get a tech, than leave a msg, & not know when (or if) I will be responded to.
modern bill has the capability to track support tickets, but your's seems to be configured to not do so -- support tickets should be a dialog between user & techs, have the capability for response to the same ticket & remain open for 48 hrs after the last response; & we should be able to view closed tickets indefinately. You system requires a new ticket to be submitted, even for issues that have not been fully resolved.
thank you
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Thanks for the response. I know that they are working up a new phone system, so its only a matter of time, until this issue is resolve. I would agree cuing calls would be more handy.
In terms of integration of ticketing and modernbill, I think we didnt do that for a reason as both of them dont work well together at all, and the interface is horrid when answering tickets from ModernBill
-- Something that wont change with us, I think this is still the best way of doing it.